Careers

People go to a coffee shop to be recognized and serve their coffee made just for them. They want it to be timely and accurate. Their experience should be fun and eventful.. A key part of the coffee shop experience is that welcoming presence behind the counter. For this reason, the coffee bartender is the host and the star of the show. The personality behind the espresso machine impacts how the experience unfolds. Being able to relate to a wide-range of people and adapt to the varying demands of customers can be amatuer psychology. However, it is the charm and wit of the coffee bartender that wins the hearts every time. The stamina of the coffee bartender is tested when juggling interesting conversations and demands from the customers at the same time. Passion and appreciation of how our coffee gets to our store to the inside of the customer’s cup ensures loyalty and memorable experiences. 

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The Basics

• Maintains a neat, clean and organized bar area​

• Maintains the highest quality and consistent product standards

  • Attends training at Speedwell Coffee Roaster

  • Checks volume, time, look and taste of espresso shots throughout shift and at the end of the shift

  • Communicates any sub-par espresso 

  • Brews fresh coffee every hour

• Works closely with team to teach espresso techniques

• Promotes high morale in the store

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Customer Engagement

• Greeting customers, making eye contact and smiling

• Educating self about food and beverage items in order to share

• Engaging customers throughout their experience

• Use POS system and handle ordering process

• Promptly getting back to customers who have questions that need follow up

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Team Engagement

• Being friendly, courteous and respectful of fellow crew members 

• Deciding to begin shift with an optimistic, positive and cooperative attitude

• Willing to learn new tasks and work with a sense of urgency when appropriate

• Completes all checklists and follows all processes 

• Arrives to work on time

• Understands the importance of safety

 

The crew will work standing and walking throughout their shift. They use repetitive hand movements, and frequently lift weights up to 25 pounds. We, at The FULLer CUP, deem regular and punctual attendance an essential part of the job.